Shipping policy

1. Scope and Contractual Effect

This Shipping & Delivery Policy (“Policy”) forms an integral part of the Terms and Conditions governing all purchases made through soposh.eu and its U.S. storefront operated on the same Shopify account. By placing an order, the customer (“Purchaser”) accepts the provisions below.

2. Fulfilment Facilities and Dispatch Times

Tallinn, Estonia (So Posh OÜ, Mäeküla 7, 13525):
- Orders paid before 13:00 EET (Monday–Friday, excluding Estonian public holidays) are handed to Packeta or Itella the same business day.
Fort Myers, Florida, USA (Phase V Fulfilment, 16240 Airport Park Dr, Suite 100):
- Orders paid before 13:00 ET (Monday–Friday, excluding U.S. federal holidays) are handed to FedEx, DHL or an equivalent ground network the same business day.
Orders confirmed after the local cut-off, at weekends or on holidays are processed the next business day.

3. Service Levels, Transit Times and Charges

Estonia

Domestic Standard: 1–2 business days.
€ 2.95 for baskets below € 60; free from € 60.

European Union (except Cyprus, Serbia, Switzerland)

Home Delivery (road courier) or Parcel Locker/Pick-up Point: 7-14 business days.
€ 7.90 for baskets below € 90; free from € 90.

United States – contiguous 48 states

Ground: 3–5 business days – US $ 7.90 for baskets below US $ 90; free from US $90.
FedEx 2-Day AM (express): 2 business days – US $ 12.90..

Rest-of-World (service availability subject to carrier coverage and export controls)

Tracked air service: 1–4 weeks.
€ 18.90 for baskets below € 90; free from € 90.

All shipping charges are displayed and collected at checkout. Shopify’s currency converter shows real-time equivalents where relevant.

4. Tracking

A tracking link is e-mailed automatically when the shipment label is generated. Initial carrier scans may take up to 24 hours to appear.

5. Address Requirements

Shipments are accepted only to physical residential or commercial addresses. Deliveries cannot be made to APO/FPO/DPO, hotels, self-storage facilities, freight-forwarders, or similar non-standard addresses.

The Purchaser is responsible for providing complete and accurate address data. Packages returned due to addressing errors are refunded minus outbound shipping charges.

6. Customs, Duties and Taxes

European Union: prices include value-added tax (VAT) where legally required.
United States: state or local sales tax is collected at checkout where mandated by law.
Other Countries: shipments are Delivered Duty Unpaid (DDU). The Purchaser is liable for all import duties, taxes and brokerage fees levied by the destination authority.

7. Transfer of Risk and Title

Risk of loss transfers to the Purchaser upon So Posh OÜ’s hand-over of goods to the contracted carrier. Title passes only upon full payment.

8. Lost, Damaged or Short-Delivered Shipments

The Purchaser must notify support@soposh.eu of loss, damage or non-receipt within seven (7) calendar days of the carrier’s “delivered” scan. So Posh OÜ will file all carrier claims and, upon validation, will at its sole discretion:

replace the affected product(s) without additional cost; or
refund the purchase price to the original payment method.

9. Returns and Right of Withdrawal

For reasons of health protection and hygiene, sealed cosmetic products that are unsealed after delivery are exempt from the statutory right of withdrawal (Directive 2011/83/EU, Art. 16 e) EUR-Lex. Consequently, So Posh OÜ does not accept returns of dispatched cosmetics. This limitation does not affect:

the Purchaser’s statutory two-year guarantee of conformity under Directive (EU) 2019/771 EUR-Lex; or
remedies provided under Section 8 of this Policy.

10. Force Majeure

So Posh OÜ is not liable for delays or non-performance resulting from events reasonably beyond its control, including but not limited to acts of God, war, pandemics, strikes, or governmental actions affecting transportation or trade.