frequently asked questions

Frequently asked questions

How do I navigate through the store?


We hope you have a wonderful experience shopping at Small Yogis. All of our products have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the products, please contact us at contact@small.yogis.com. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.




How do I make a purchase?


Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.




What are my payment options?


Small Yogis accepts Visa, Mastercard and Bank Transfer. For your convenience, we also accept payment via PayPal.




What is the currency for all prices?


All prices listed on our website are quoted in AUD - Australian Dollars.




What is the Small Yogis pricing and discount policy?


Small Yogis have special price for retailer or Yoga Studios that wish to buy more than 10 units. If you wish to make futher enquiries please e-mail us at contact@smallyogis.com




How do I order online?


Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.




Are online transactions secure?


Small Yogis assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.




What is Small Yogis product availability?


We aim to stock all items in our wharehouse in South Australia, so once you place your order, items will usually be shipped the same day or next business day.




Will I receive an email confirmation of my order and tracking information?


You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.




How long does it take to receive products in Australia?


We aim to send your product on the same day or the next business day. Orders normally take between 7-10 business days after shipment via Australian Post or courier. If you require your order sooner, please contact us and we will try to accommodate you. In some cases, we can expedite your order. If we are shipping overseas, please contact us at contact@smallyogis.com for delivery times.




What is your refund policy?


Small Yogis want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, please contact us within 10 days of purchase to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 10 days from the day the return authorization was issued. Please notice that shipping to return a product that is not faulty is entirely at your cost. We reserve the right to reject any returns and exchanges that do not meet these conditions.




Does Small Yogis offer wholesale pricing?


Small Yogis does offer wholesale pricing on its products. Please to contact us at contact@smallyogis.com




How does Small Yogis collect information?


The above questions are covered extensively in our privacy policy located at security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.




What is Small Yogis commitment to customer service?


We really care about you! Small Yogis is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at contact@small.yogis.com




What if I find a website error?


We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary in your order. If you have any questions please contact us: contact@smallyogis.com




How do I provide general feedback?


We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at contact@smallyogis.com




How long does it take to receive products overseas?


We aim to send your product on the same day or the next business day. Orders normally take between 25 -30 business days after shipment via Australian Post. It depends on your location and on your national post agreements location. If you require your order sooner, please contact us and we will try to accommodate you. In some cases, we can expedite your order. If you have any enquiries, please contact us at contact@smallyogis.com for more specific delivery times.